Built for how you work today
Some dispatch tools were built around push-to-talk radios and GPS dots on a map. Others need a sales call before they'll tell you the price. CritiCall Ops is a modern operational command platform — CAD console, MDT app, and the modules your shift actually needs, with honest UK pricing on the website.
Permanent control rooms from under £2 a day (£49/month) — full CAD, MDT, messaging, map, wallboard, and audit trail. Events from around £40 per event day (£199 for five dates). All modules included during the pilot. See pricing.
Not every tool was designed for a shopping-centre desk, a festival medical tent, or a Travel Safe roster that runs 365 days a year. These are the gaps we kept hearing about — and what we built instead.
CritiCall Ops: CAD-first — live incident queue, resource columns, unified messaging timeline, and MDT on the same references as the desk.
CritiCall Ops: Software-first. Any modern browser on the desk; installable MDT on phones and tablets you already own. Your radios stay — we log traffic and message alongside them.
CritiCall Ops: Prices on the website. Site licence from £49/month; event packs at around £40 per day. Pilot code PILOT halves setup on your first invoice.
CritiCall Ops: Same platform for Glastonbury weekend and Tuesday's shopping-centre desk — planning templates, handover, fleet, forms, and documents on one tenant.
CritiCall Ops: Low-bandwidth MDT mode queues status and messages locally, then syncs when you're back online — standard at every tier, not a bolt-on.
CritiCall Ops: Full incident timeline, resource assignment, messaging log, and audit trail — the operational layer behind public protection procedures. See Martyn's Law guidance.
Where older tools stop at voice, map pins, and basic job assignment, CritiCall Ops carries the whole shift — licenced per tenant so you only pay for what you use after the pilot.
Incident queue, resource columns, AMPDS medical coding, and live communications log.
Full-screen allocation, status controls, and speech requests — install from the browser.
Operation templates, rostering, and structured shift handover — not a WhatsApp dump.
Vehicles, equipment, defects, and who signed kit out — in the same system as dispatch.
Triage, crew assignment, and handover for event medics and standby cover.
Build incident forms, store run sheets and site plans with version history.
Shared situational awareness for supervisors and multi-desk control rooms.
Multi-tenant isolation, role-based access, daily backups, and GDPR-aligned handling.
Request a pilot on a real operation — festival, shopping-centre weekend, Travel Safe roster, or permanent desk. We'll show you CAD, MDT, and the modules that fit your sector without a 47-slide deck or a mystery quote.