What we kept hearing
Some dispatch tools were built around push-to-talk radios and GPS dots on a map. Others need a sales call before they'll tell you the price. CritiCall Ops is a dispatch desk and field app for the shift you actually run — with prices on the website, not hidden behind a sales call.
Permanent control rooms from under £2 a day (£49/month) — full CAD, MDT, messaging, map, wallboard, and record of who did what. Events from £10 per event date after a live demo. All modules included on the live demo. See pricing.
Not every tool was designed for a shopping-centre desk, a festival medical tent, or a Travel Safe roster that runs 365 days a year. These are the gaps we kept hearing about — and what we built instead.
CritiCall Ops: dispatch-first — live incident queue, resource columns, messages on one timeline timeline, and MDT on the same references as the desk.
CritiCall Ops: Browser-based. Any modern browser on the desk; installable MDT on phones and tablets you already own. Your radios stay — we log traffic and message alongside them.
CritiCall Ops: Prices on the website. Site licence from £49/month; events £10 per date. Free live demo. Setup £99 once on the first invoice.
CritiCall Ops: Same platform for Glastonbury weekend and Tuesday's shopping-centre desk — dispatch CAD plus optional Centre Management for patrols, bans, maintenance, alarms, and visitor passes; planning templates, handover, fleet, forms, and documents on one tenant.
CritiCall Ops: Low-bandwidth MDT mode queues status and messages locally, then syncs when you're back online — standard at every tier, not a bolt-on.
CritiCall Ops: Full incident timeline, resource assignment, messaging log, and record of who did what — the operational layer behind public protection procedures. See Martyn's Law guidance.
CritiCall Ops: Live incident queue, assignment, messaging timeline, and record of who did what on the platform—not on a slide. Free live demo on the full platform; pricing published before you enquire.
CritiCall Ops: Software on UK servers we own and operate, with updates and support. Your controllers run the shift — not the server stack, the deploy pipeline, or the 2 a.m. outage.
Where older tools stop at voice, map pins, and basic job assignment, CritiCall Ops carries the whole shift — licenced per tenant so you only pay for what you use on paid plans.
Incident queue, resource columns, Criteria Based Dispatch medical coding, and live communications log.
Full-screen allocation, status controls, and speech requests — install from the browser.
Operation templates, rostering, and structured shift handover — not a WhatsApp dump.
Vehicles, equipment, defects, and who signed kit out — in the same system as dispatch.
Operations module — venues, rostering, templates, then go live on the same event as dispatch.
Staff bank with SIA, DBS, training expiry, and skills — roster compliant cover before the shift.
Triage, crew assignment, and handover for event medics and standby cover.
Build incident forms, store run sheets and site plans with version history.
Shared everyone sees the same map for supervisors and multi-desk control rooms.
Platform on infrastructure we own and operate — multi-tenant isolation, role-based access, daily backups, and GDPR-aligned handling.
Start a live demo on a real operation — festival, shopping-centre weekend, Travel Safe roster, or permanent desk. We'll show you CAD, MDT, and the modules that fit your sector without a 47-slide deck or a mystery quote.