The gap we saw
Controllers juggling workbooks, shopping-centre radios, and a WhatsApp group called "OPS FINAL" — no single picture, no audit trail, no sync when signal drops.
Founded on operational experience
Built by people who've actually worked a shift.
Shaped by many years in control rooms and on the front line — across emergency services, security, events, and private medical. We built what we wished existed when UK retailers were logging 1,600 staff abuse incidents a day and festival medics were treating thousands on site.
Why it exists
Spreadsheets buckle at peak load. Legacy dispatch suites want a PhD. You can build your own — but then you're fighting hosting, bug fixes, and 2 a.m. outages yourself. Sound familiar?
What we built
One dispatch console, an installable mobile app in the browser for field teams, and resilience when signal drops — common tasks within three clicks, not twelve menus deep.
How we work
Browser-based. Modular per tenant. Essentials on screen; detail on demand. Your team runs operations — not servers at 2 a.m.
Built for the shift—not the pitch deck
Shaped in the field, not a boardroom.
CritiCall Ops exists because too many control rooms still run peak load on spreadsheets, radios, and a group chat someone renamed three times. We built one system for the incident queue, the field app, the message log, and the record of who did what—because that's what the shift actually needs when something goes wrong.
When software wasn't built around life on the desk, the fallback is usually memory, WhatsApp, and hope. CritiCall Ops is built around how UK control rooms actually run a shift—not how a slide deck describes one.
The platform reflects operational experience across security, events, transport, private medical, and emergency-services-style coordination—not a generic dispatch template copied from a demo.
Emergency services context
Workflows shaped for call-taking, resource allocation, and coordination under pressure—the same discipline as NHS, ambulance, police, and fire control, adapted for private and commercial ops rooms.
Security & patrols
Incident and patrol workflows shaped for event security, shopping centres, corporate sites, and public transport—posts, tours, and keeping controllers and officers on the same page.
Events & venues
Peak-load dispatch shaped for festivals, stadiums, and live events—patchy signal, handover pressure, and the chaos spreadsheets were never built for.
Private medical
Triage, crew assignment, and handover workflows shaped for event medics, standby cover, and private ambulance—built to hold up after the show.
Who it's for
Control rooms and field teams who've had enough of workarounds.
Events
Festivals, stadiums, venues — when peak load hits and the Wi‑Fi doesn't.
Shopping centres
Retail control rooms — shoplifting, detainments, and floor patrols without the shared workbook.
Security
Event and corporate cover — assign officers, track posts, lose the clipboard.
Patrols
Guard tours and checkpoints — dispatch jobs, prove coverage, skip the paper log.
Public transport
Rail, bus, and tram — Travel Safe Officers and station teams on one live ops picture.
Private medical
Event medics and standby — triage, crews, handover that isn't a scribbled note.
What we believe
Principles that guide every screen — and what we leave out on purpose.
Works on poor signal
Field teams queue locally and sync when back online — not software that assumes perfect fibre and a quiet venue.
Audit by default
Who did what, when — each customer's data kept separate, role-based permissions, and a full operational record. Better than reconstructing the shift from memory.
Modular, not bloated
Licenced per tenant. Unlicenced modules stay hidden. No bloated all-in-one business software — essentials first, detail on demand.
Ready to see it on your shift?
Live demo on the full platform for event operators, shopping centres, transport teams, control rooms, security firms, and charities. All modules included — bring your worst site for signal, we'll cope.