Patrols & rounds
Perimeter, lock-up, and void rounds with checkpoint lists — assigned to live callsigns from dispatch.
Shopping centre security software UK
Stop running the mall desk from five different places.
Patrols, bans, engineer jobs, alarms, and visitor passes on one screen — plus live dispatch when someone needs an officer now. Keep your CCTV. Lose the paper banning book and the shared spreadsheet.
- Patrol & security rounds — schedule checks, assign callsigns, track overdue tours
- Banning register — structured exclusions with search and record of who did what
- Engineer maintenance — log faults, assign trades, track completion
- Alarm activations — verify, document, optionally raise dispatch incident
- Visitor & contractor passes — issue printable ID cards with QR verification
Built for how shopping centres actually run
Enterprise incident platforms like Halo or NevaSolo cover guest services and facilities — but most mall security teams still stitch together patrol apps, paper banning books, and a separate dispatch desk. CritiCall Ops unifies the control-room layer in one UK-hosted platform.
Banning register
Person records, reasons, expiry, and revocation — searchable when someone returns to the desk.
Maintenance queue
Log broken doors, lifts, and lighting — assign engineers and issue same-day contractor passes.
Alarm activations
Document panel alarms, verify false activations, and raise a security incident when response is needed.
ID & visitor cards
Print CR80 passes at the security desk — visitor, contractor, engineer, and tenant staff templates.
Dispatch CAD
Live detainments, missing persons, and officer deployment — same platform, same record of who did what.
Centre Management module
Enable Centre Management for shopping-centre security tenants — a dedicated portal beside Dispatch with dashboard KPIs, quick actions, and section registers. Facilities module for rail and campus sites stays separate.
- Monthly site licence from £49/month — see pricing
- live demo with all modules unlocked
- Works alongside existing radios and CCTV — no rip-and-replace
Explore Centre Management on CritiCall Ops
Patrols, bans, maintenance, alarms, visitor passes, and dispatch — one UK platform.