Billing (Stripe)
Company admins: sign in to CAD, then Settings → Billing. View invoices, pay by card, update payment methods, and open the Stripe customer portal when we enable it for your tenant.
Customer hub
Sign-in, billing & support
Dispatch runs in CAD and MDT. Billing and account support live inside CAD — sign in, open Settings, then Billing (invoices and card payments via Stripe) or Support for account tickets. Product help is also on our support page.
CAD & MDT login
Dispatch console for control rooms and responder app for field teams.
Account support
Invoice queries, access changes, and billing issues: Settings → Support in CAD (company admins). Reproducible product defects in CAD, MDT, or this site: use the bug report form.
How billing works
- We provision your tenant and link your organisation in Stripe.
- We email your agreement and first invoice (or you receive a Stripe payment link).
- Ongoing: company admins sign in to CAD → Settings → Billing to pay invoices and manage cards.
There is no separate billing website — everything is under respond.criticallops.co.uk after you sign in. New paying customers have a 14-day money-back guarantee on the first payment (unused portion; see Terms).
Service levels & status
Paying customers: see our Service Level Agreement (99.5% monthly uptime target). Live incidents and maintenance on status.
Not onboarded yet?
We don't offer self-checkout on this site. Open the live demo to explore full CAD/MDT — more benefit than empty standalone trials, and stronger on security and data-protection grounds — or contact us to agree paid access, send paperwork, and invoice you through Stripe when you're ready.
- Try the live demo or email contact@criticallops.co.uk
- We provision your tenant and link Stripe billing
- Return here to sign in and manage invoices in CAD