Straight answers.

dispatch-first, not radio-first. Many older dispatch suites started as push-to-talk networks with a web portal for tracking and job assignment. CritiCall Ops is dispatch and control-room software — incident queue, resource columns, unified messaging timeline, and MDT on the same references as the desk.

Browser-based. Browser CAD and installable MDT on phones and tablets you already own. No proprietary handset estate, no per-device licence maze. Your radios stay; we integrate via messaging and radio log.

Honest pricing. Live demo, then control rooms from under £2 a day (£49/month), events at £10 per event date — not “call for quote” with hidden per-seat maths.

Full stack. Planning, handover, medical, fleet, forms, documents, wallboard, and security modules — not bespoke projects for every new workflow. Low-bandwidth MDT mode is standard, not an upsell.

Not DIY. You could stitch together spreadsheets, open-source tools, or an in-house build — but then you're fighting hosting, bug fixes, security patches, and 2 a.m. outages on your own roster. CritiCall Ops is managed: UK hosting, updates, and someone to call when peak load hits.

UK operational focus. Built for shopping centres, festivals, transport, and event medical at peak load. UK hosting, record of who did whats, and tools that support Martyn's Law coordination on the operational side. Why CritiCall Ops · Martyn's Law.

All of them on the live demo — no upsell carousel. Every module: dispatch console (log incidents, assign staff, message teams), unified messaging, installable mobile app in the browser for responders, operations map and wallboard, forms, documents, assets, fleet, medical, security, event planning (operations, rostering, templates), Workforce (staff compliance, SIA/DBS/training tracking), and Centre Management for shopping-centre security (patrols, banning register, maintenance, alarms, visitor passes). On paid plans, you pay only for the modules you need — early customers consulted first.

Operations / Planning lets you build an event or site operation before the shift: venue and dates, locations, site contacts, documents, rostering, and resource lineup on the map. Save it as a template for next year. When you're ready, mark the operation live and open dispatch on the same event — same references, no re-keying into a second system. Ideal for festivals, stadiums, and multi-day cover.

Workforce is a staff compliance bank — SIA licences, DBS checks, training certificates, skills, and document expiry in one place. See who's missing paperwork or about to lapse before you roster them. Security and event medical teams use it to replace the shared-folder spreadsheet. Included in the live demo; available as an add-on module on paid plans depending on your tier.

Yes — but only if you're already a CritiCall Ops customer. We can design, build, and host a marketing website for your business (security company, event medical provider, control-room operation, etc.) on the same UK hosting we use for criticallops.co.uk. It's a separate service with its own quote; not available to non-customers. Email contact@criticallops.co.uk or use the contact form.

Operational software, not this marketing site. CritiCall Ops is operational software — a dispatch console to log incidents and assign resources, a mobile app for field teams, and live operations views on maps and wallboards. It runs in a modern browser (or our desktop app); it's not a public marketing site. Think purpose-built control-room tooling, not a legacy dispatch suite that needs a PhD and proprietary handsets. Your team's own phones and tablets work fine.

No. We sell software, not a radio estate — keep your shopping-centre radios. Handsets, repeaters, airtime, control-room PCs, wallboard displays, and tablets are yours. We integrate via radio log and messaging — your existing radio and phone setup stays in place.

Built for when the mast dies, not a demo on office Wi‑Fi. Patchy connectivity at festivals, lower-ground floors, and rural patrols. Field teams get low-bandwidth mode: recent job data kept on the device, updates queued locally, and automatic sync when signal returns. The dispatch console still needs a reliable link; responders are designed for when connectivity wobbles. Included at every tier — not an add-on.

Partially — on the operational side. Martyn's Law (the Terrorism (Protection of Premises) Act 2025) requires qualifying venues and events to have public protection procedures — evacuation, invacuation, lockdown, and communication — in place, so far as is reasonably practicable. Enhanced-tier sites and qualifying events have additional requirements.

CritiCall Ops is software for your control room and field teams, not a substitute for physical security, risk assessments, staff training, or legal advice. Where your plans depend on coordinated response, we help you log incidents, assign resources, message teams, maintain an record of who did what, and share everyone sees the same map on maps and wallboards — the operational layer behind those procedures.

We do not certify your compliance. Full context and caveats on our Security page (section 7).

No. Under the Data Protection (Charges and Information) Regulations 2018, controllers appear on the ICO's public register when they are not exempt. We provide the CritiCall Ops software on UK servers we own and operate and process operational data on the instructions of the organisation that registered — we do not use that data for our own purposes.

That organisation is usually the data controller and is responsible for its own lawful basis, privacy notices, and ICO registration for operational data where the law requires it.

We have used the ICO's registration self-assessment and confirmed we are exempt for our own limited controller processing (website and enquiry / demo interest, account contacts, and billing records) — which falls within ICO exempt purposes such as advertising and marketing for our own activities and keeping our own accounts and records.

As the ICO states, exemption from the fee does not reduce other data protection obligations. Full detail: Privacy Policy (section 7).

Paying customers have a published Service Level Agreement: we target 99.5% monthly uptime for the core CAD/MDT platform, UK business-hours support with first-response targets (4 business hours for a live P1 outage), and planned maintenance notified where practicable on status.

If we miss uptime, the remedy is a service credit on your next invoice (up to 15% of that month's platform fees) — not a cash refund. Live demos are excluded. You should still maintain radio and operational fallbacks for critical deployments.

Multi-tenant isolation, role-based access control, audit logging, TLS on every connection, daily off-site backups, and DDoS protection on UK servers we own and operate. Full detail on our Security & data protection page. We don't sell operational data.

The CAD/MDT platform is hosted in the United Kingdom. The public website and business email use UK/EU infrastructure. See Security & data protection for backups, encryption, and GDPR alignment. Tell us your compliance needs when you apply — we'll confirm before onboarding.