Retail · Events · Security · Patrols · Public transport · Medical
Common questions.
Pricing, pilots, modules, and whether it'll survive your festival Wi‑Fi — straight answers, no jargon.
Pricing & pilot
How much it costs — and what's actually in the pilot.
What are the pricing tiers?
Three models, no mystery: events & one-offs from £25/event (plus setup and light maintenance), control room / permanent sites from £49 per month, and charities & community free or heavily discounted. Full breakdown on our pricing page.
Event pricing vs control room pricing?
Events — festivals, venue nights, one-off cover. Hybrid: one-off setup (£99–199), low monthly maintenance (£10–20 per month), then per-event fee by team size (£25–75/event). Pay when you run ops, not when you don't.
Control rooms — permanent desks, patrol headquarters, shopping-centre security, and transport control rooms. Fixed monthly site licence (£49–79 per month), not billed per event. Pick the model that matches how often you're actually live.
What's included in the pilot?
Everything unlocked — no "premium tier" gotchas. Controlled early-access deployments with every module unlocked — dispatch console, mobile responder app, messaging, operations map and wallboard, forms, documents, assets, fleet, medical, and security. Low-connectivity resilience is standard at every tier. Pilot slots are limited; we onboard in batches so support stays hands-on.
Do charities get a discount?
Yes — and we'd rather you did. Registered charities, community events, and volunteer-led operations can qualify for free or heavily discounted access during the pilot — same full module stack as paid tiers. Proof of charity or community status required. Get in touch and we'll confirm eligibility.
Product & modules
What you get — and why it's not a legacy dispatch suite with a PhD requirement.
Which modules are included?
All of them during pilot — no upsell carousel. Every module: dispatch console (log incidents, assign staff, message teams), unified messaging, installable mobile app in the browser for responders, operations map and wallboard, forms, documents, assets, fleet, medical, and security. After general availability, you pay only for the modules you need — pilot customers consulted first.
Is this a dispatch console or just a website?
Operational software, not this marketing site. CritiCall Ops is operational software — a dispatch console to log incidents and assign resources, a mobile app for field teams, and live operations views on maps and wallboards. It runs in a modern browser (or our desktop app); it's not a public marketing site. Think purpose-built control-room tooling, not a legacy dispatch suite that needs a PhD and proprietary handsets. Your team's own phones and tablets work fine.
Is radio hardware included?
No. We sell software, not a radio estate — keep your shopping-centre radios. Handsets, repeaters, airtime, control-room PCs, wallboard displays, and tablets are yours. We integrate via radio log and messaging — your existing radio and phone setup stays in place.
Does it work offline or on poor signal?
Built for when the mast dies, not a demo on office Wi‑Fi. Patchy connectivity at festivals, basements, and rural patrols. Field teams get low-bandwidth mode: recent job data kept on the device, updates queued locally, and automatic sync when signal returns. The dispatch console still needs a reliable link; responders are designed for when connectivity wobbles. Included at every tier — not an add-on.
Who it's for
Sectors we built for from day one.
Shopping centres & retail security?
Yes — a big part of the market. Control-room desks for malls and retail parks: shoplifting and detainments, missing persons, officer deployment across floors, and a proper audit trail when it ends up in court. Monthly site pricing from £49 per month — your existing radios stay.
Public transport & Travel Safe Officers?
Yes — rail, bus, tram, and station teams. Travel Safe Officers and patrol staff get jobs on the mobile app; control sees who's where on platforms, routes, and interchanges. Updates queue in tunnels and dead spots, then sync when you're back on the network.
Events & festivals?
Absolutely — that's half our customer base. Yes — stadiums, festivals, venue nights, sports fixtures. Incident queue, resource columns, wallboard, and field mobile at peak load. Event pricing from £25/event.
Security firms?
Yes — and we won't make you ditch the radios. Event and corporate security — assign officers, track posts, unified messaging timeline. Works for one-off event cover or permanent control-room desks.
Patrols & guard tours?
Clipboards optional (but we recommend retiring them). Guard tours, checkpoints, and rural patrol routes. Dispatch jobs, log rounds, prove coverage. The mobile app queues updates between coverage pockets.
Private medical & event medics?
Yes — built by people who've stood in the medical tent. Event medics and standby cover — triage, assign crews, structured handover. Medical module included during pilot. Shaped by people with deep event-medical field experience.
Data & security
Basics on how your operational data is handled.
How is our data protected?
Properly, not as an afterthought. Multi-tenant isolation — your operational data is separated from other organisations. Role-based access control, audit log for who did what and when, and encrypted connections in transit. We don't sell operational data to third parties.
Where is data stored?
UK/EU-aligned — ask us before you onboard. Hosted infrastructure with UK/EU-aligned data residency options for pilot deployments. Ask us about your specific compliance needs when you apply — we'll confirm before onboarding.
Getting started
From first contact to live shift.
How do I request a pilot?
Drop us a line — no 12-page RFP required. Contact us with your sector, team size, and upcoming dates. We'll recommend event, control room, or charity pricing and confirm pilot availability. Aim to reply within 2 business days.
How long does setup take?
Faster than you'd expect — slower than we'd like. Depends on scope — a single festival can be live in days; permanent sites may need a short configuration window. Pilot onboarding includes tenant setup, module access, and a walkthrough of dispatch and mobile workflows.
What do I need to run it?
A browser and phones you already own. Any modern browser for the dispatch console; installable mobile app in the browser for field teams. No proprietary hardware. Control-room computer, wallboard display, and responder phones or tablets are yours — we provide the software.
Still got one we missed?
Tell us your sector and how you run ops — we'll point you at the right tier and answer anything not covered here. No chatbot, promise.