Privacy Policy

1. Roles

We are the controller for website enquiries, account administration contact data, and our own billing records.

For operational data your organisation enters into the platform (incidents, deployments, staff names, etc.), your organisation is typically the controller and we act as processor.

2. Data we collect

• Contact form: name, organisation, sector, email, message, pilot interest
• Accounts: login email, name, role, security and audit logs
• Service: operational content submitted by customers and users
• Technical: IP address, browser/device data for security
• Billing: billing contact details where invoicing applies

3. Why we use it

Contract performance, legitimate interests (security, product operation, B2B communication), legal obligation, and consent where required.

4. Sharing

We use hosting, email, and payment providers as processors where needed. We do not sell personal data.

5. Retention

Enquiries: up to 24 months; billing: up to 7 years where required; platform data: subscription term plus reasonable period after termination unless export or law requires longer.

6. Your rights

UK GDPR rights include access, rectification, erasure, restriction, objection, and portability. Contact us or the ICO (ico.org.uk). Platform users should also contact their organisation as controller.

7. Cookies

Essential cookies and session storage for security and login. No non-essential advertising cookies at launch.

8. Changes

We may update this page with a new “Last updated” date. See also our Terms and Conditions.