Open a ticket
General enquiries and sales questions. Submissions create a tracked support ticket and email our team. For a hands-on look, use the live demo.
Support
Tickets & help
New enquiries and bug reports use the forms below. Existing customers: sign in to CAD, then Settings → Billing (Stripe invoices and cards) or Settings → Support for account tickets. Live chat is available on this site via Tawk.to.
Report a bug
Reproducible defects in CAD, MDT, or this website. Include steps and what you expected vs what happened.
Live chat
Use the chat bubble (bottom-right) for quick questions during UK business hours. We aim to reply within 2 business days by email.
Existing customers
Sign in to CAD, then open Settings → Billing to view Stripe invoices, pay by card, and manage payment methods. Account support tickets are under Settings → Support (company admins). Dispatch stays on the main CAD console.
Service levels
Paying customers: 99.5% monthly uptime target, UK business-hours support, and service credits (not refunds) if we miss availability. Live demos excluded.