Open a ticket
General enquiries and pilot requests. Submissions create a tracked support ticket and email our team.
Support
Tickets & help
Contact and bug forms open a support ticket automatically. Existing customers can view and reply in the CAD portal. Live chat is available on this site via Tawk.to.
Report a bug
Reproducible defects in CAD, MDT, or this website. Include steps and what you expected vs what happened.
Live chat
Use the chat bubble (bottom-right) for quick questions during UK business hours. We aim to reply within 2 business days by email.
Existing customers
Company administrators can view ticket history, add replies, and open new tickets after signing in to CAD.