Built for the shift
Incident queue and assignment — not a demo map that looks good in a meeting.
When the call comes in, everyone should see the same job
Your whole shift in one system — not five apps and a spreadsheet.
When a job lands, your desk and your field teams should show the same reference — not a spreadsheet, a group chat, and three different radio calls. CritiCall Ops is dispatch desk plus field app for UK control rooms: festivals, shopping centres, security, and event medical. Plan the event, roster compliant staff, then go live on the same operation.
CAD Dispatch console
From under £2 a day for a permanent desk (£49/month) · events £10 per date after a live demo.
- The same job on desk and phone — CAD desk and MDT stay on the same queue and references
- Offline-ready — field updates queue when Wi‑Fi dies or the mast drops
- Three clicks — assign, message, and update status without menu-diving
- Proof for Monday — timestamped record from open incident to handover
Prices on the website
On the website; explore everything included before you commit.
Live today
Real CAD and MDT on UK servers we run — not a slide deck or a “roadmap.”
Desk and field, same data
Log and assign from the desk. Officers and medics see it on their phone. Wallboard, maps, and handover plug in when you need them — not on day one.
Control room — dispatch console
- Live incident queue with daily call references
- Resource columns — assign officers, medics, and vehicles in clicks
- Messages on one timeline and incident timeline for every controller
- Operations map, wallboard, planning, and structured handover
Field — mobile data terminal
- Full-screen allocation until the officer taps Responding
- Status updates and messages on shift — install from the browser
- Low-bandwidth mode: queue locally, sync when back online
- Same references and assignments as the CAD desk — no radio guesswork
Before gates open
Event planning and workforce — not another spreadsheet
Dispatch is day-of. The pain usually starts the week before: rostering people whose SIA expired, site plans in email, and a plan that never connects to the live desk. CritiCall Ops covers both.
Event & operation planning
- Build the operation — venue, dates, locations, site contacts, and run sheets in one place
- Roster crews and line up resources on the site map before anyone signs on
- Save as a template — same festival next year without rebuilding from scratch
- Mark the operation live and open dispatch on the same event — no re-keying
Workforce & compliance
- Staff bank — SIA licences, DBS checks, training certs, and skills in one record
- See what's missing or expiring before you roster someone for the shift
- Know who's cleared for which site when control starts booking cover
- Event medical template for medic skills and compliance document types
When the mast dies
Still works when the mast dies.
Built for patchy signal in fields and lower-ground floors — not a glass-box control room with perfect fibre.
Festivals in fields
Overloaded masts and mud — but medics still see ~13 presentations per 1,000 guests at major UK festivals. Field teams keep updating status anyway.
Shopping centres & car parks
Lower-ground floors and loading bays — with 5.5m shoplifting incidents a year nationally, detainments still log when signal dips.
Dying venue Wi‑Fi
Guest networks that flatline at headline act — cached data and lighter polling keep you moving.
Trains & buses
Tunnels and platforms between masts — with passenger assaults at record levels on rail, Travel Safe Officers keep updating between coverage pockets.
Detects poor signal
Monitors connection quality and switches to low-bandwidth mode when latency spikes or signal drops.
Queue & cache
Status updates, messages, and location changes queue locally. Recent incident and resource data stays cached on device.
Sync when back
Pending changes flush when you're back online — no reconstructing the shift from a group chat.
Field teams don't wait for perfect signal.
Festivals in muddy fields, shopping-centre lower levels, station tunnels, and rural patrol routes — the mobile app queues updates and syncs when you're back on the network. Controllers still need a solid link; responders are built for when it wobbles.
Built into the dispatch console and the installable mobile app in the browser — not a separate product or upsell. The control room still needs a reliable link; field teams are designed for when signal wobbles.
The pressure you're under
The numbers behind your shift
These numbers aren't scare stories — they're Tuesday. If your desk can't log, assign, and hand over at this pace, something breaks at peak.
1,600
retail violence & abuse incidents per day
Shopping-centre desks need a live detainments log, officer deployment, and handover — not a shared workbook that forks at peak.
Source: BRC Crime Report 2026 (Sept 2024–Aug 2025)
5.5m
detected shoplifting incidents in a year
~£400m in theft losses and 118 physical assaults on staff per day. Every detainment needs a reference, assignee, and record of who did what.
Source: BRC Crime Report 2026
10,231
passenger assaults on mainline rail (record year)
Plus 4,614 on London Underground — more than triple the level of a decade ago. Travel Safe and station teams need one shared operational picture.
40,034
anti-social behaviour incidents on the rail network
British Transport Police recorded a 24% rise year-on-year. Controllers triage, assign, and message without losing the thread between platforms.
Source: British Transport Police (2024–25)
~13
patients per 1,000 guests at major UK festivals
Glastonbury 2022 treated 2,828 people on site; ~90% returned to the event. Medical control needs triage, crew assignment, and handover in one console.
486k
active SIA licence holders in the UK
Hundreds of thousands of licenced officers on events, retail, and corporate sites — your dispatch layer should work the way they already work on shift.
Source: Security Industry Authority (2024)
Built for your sector
Same system whether you're in a mall, a field, or a station — try your next shift on it before you buy.
~13 patients per 1,000 guests at Glastonbury-scale events
Events
Festivals, stadiums, venues — log medical and security incidents, assign crews, and message teams when the headline act kills the Wi‑Fi.
Run your next event on it — one console from gates open to handover.
5.5m shoplifting incidents — 1,600 staff abuse incidents daily (UK)
Shopping centres
Retail control rooms — live dispatch plus Centre Management: patrols, banning register, engineer maintenance, alarm log, and ID/visitor passes from one desk.
Replace spreadsheets and radio-only DOB before the next peak weekend.
~486,000 active SIA licence holders nationwide
Security
Event and corporate cover — assign officers, track posts, and prove deployment without radio guesswork.
Give every licenced officer the same job queue as the desk.
Checkpoint proof when insurers and clients ask "were you there?"
Patrols
Guard tours and checkpoints — dispatch jobs, log rounds, and timestamp every stop on the route.
Try one route — see the record of who did what after a single night shift.
10,231 mainline assaults in 2024–25 — bus assaults up 19% in Greater Manchester
Public transport
Rail, bus, and tram — Travel Safe Officers, station teams, and mobile patrols on the same job on desk and phone between coverage pockets.
Run a Travel Safe shift on it before the next timetable change.
~90% of festival patients treated and returned on site (Glastonbury 2022)
Private medical
Event medics and standby — triage, assign crews, and hand over to hospital without the scribbled note.
Medical control for your next standby — from first patient to debrief.
Add modules when you're ready
CAD and MDT are the core. Everything else — maps, forms, fleet, planning — loads around your operation without cluttering day one.
CAD dispatch console
Your control-room screen: log incidents, assign staff and vehicles, message field teams — resource columns, live queue, and call detail in one place.
Live operations
Screens update as things change — map positions, wallboards, and shared views so every controller sees the same picture.
Messages on one timeline
Message field teams, log radio traffic, and follow incident threads — one timeline instead of five different apps.
MDT responder app
Mobile data terminal for officers and medics — install from the browser, see assigned jobs, update status, read messages. Queues changes when signal drops.
Low-bandwidth mode
When connection wobbles, updates are stored on the device and sent when you're back online — built into every deployment, not a bolt-on.
Event planning
Plan operations with venues, contacts, documents, and rostering — then go live and dispatch on the same event.
Workforce management
Staff compliance bank — SIA, DBS, training expiry, and skills. Roster knowing who's actually cleared.
Shift handover
Structured handover between controllers — not a voice note and a prayer.
Assets & fleet
Register equipment and vehicles, track who's got what, and log maintenance and defects.
Forms & documents
Build forms, collect incident submissions, and store documents with version history.
Centre Management
Shopping-centre portal beside dispatch — patrol rounds, banning register, maintenance queue, alarm activations, and printable visitor/contractor passes with QR verify.
Enterprise controls
Each customer's data kept separate, role-based permissions, full audit log, and flexible module licences.
See the platform
From quoting and planning through live dispatch, comms, and archive — screenshots from the live demo tenant, not mock-ups.
How a shift runs
Open, assign, respond, close — same flow every time. No relearning per event.
Open the operation in CAD
Controllers log in and select the active event, site, or patrol operation.
Create & assign
Log incidents, assign resources, and push updates to map and wallboard.
Field teams respond on MDT
Officers and medics accept jobs on the MDT, hit checkpoints, and message control.
Close with record of who did what
Close incidents, complete handover, and retain a full operational record.
Built for how you work today
Why teams switch
Some platforms were built for push-to-talk and map pins — fine for voice, thin when you need medical triage, shopping-centre detainments, or a Martyn's Law record of who did what. CritiCall Ops is a one system with published pricing — and your radios stay.
Why not a shared workbook?
- No live sync across controllers
- Offline edits don't reconcile — version chaos
- No structured record of who did what
Same live picture for every controller — with a full record of who did what, when.
You can — then you own the lot
- Hosting, SSL, backups, and uptime when something breaks at 2 a.m.
- Bug fixes and security patches on your roster, not ours
- Every new workflow becomes a dev ticket — and nobody to ring
Software on UK servers we own and operate, with updates and support — your team runs operations, not the server stack.
Why not buy the whole hardware stack?
- Proprietary handsets and per-device contracts
- Often needs constant signal — struggles in fields and lower-ground floors
- Voice-first portals — planning, medical, and handover need bespoke projects
Browser-based: CAD console, installable MDT, offline queuing, and published pricing from under £2 a day — common tasks within three clicks.
Need a website for your business?
Already a CritiCall Ops customer? We also build and host marketing websites — the same team that runs this site. Fast, mobile-friendly pages for your security company, event medical provider, or control-room operation. Customers only — not sold separately if you're not on the platform.
Run your next shift on CritiCall Ops
Live demo on the full platform — CAD, MDT, and all modules. Then £10 per event date, control rooms from under £2 a day (£49/month), or heavily discounted charity pricing (not free).
Statistics on this page: BRC Crime Report 2026; ORR rail safety 2024–25; British Transport Police anti-social behaviour data 2024–25; Greater Manchester TravelSafe reported bus assaults (+19%, 2024–25); Festival Medical Services Glastonbury 2022 report; SIA licence statistics (2024).