Operational command platform · CAD · MDT · Wallboard · Messaging
CritiCall Ops is a managed operational command platform for control rooms and field teams — CAD dispatch, MDT responder app, live wallboard, messaging, maps, and a full audit trail. Built for shopping centres, festivals, rail, security, and event medical.
CAD Dispatch console
MDT Responder portal
CAD and MDT are the core — wallboard, messaging, maps, forms, fleet, and handover sit on the same live data. Licensed per tenant; modules only where you need them.
Low-connectivity resilience
Built for patchy signal in fields and basements — not a glass-box control room with perfect fibre.
Overloaded masts and mud — but medics still see ~13 presentations per 1,000 guests at major UK festivals. Field teams keep updating status anyway.
Basements and loading bays — with 5.5m shoplifting incidents a year nationally, detainments still log when signal dips.
Guest networks that flatline at headline act — cached data and lighter polling keep you moving.
Tunnels and platforms between masts — with passenger assaults at record levels on rail, Travel Safe Officers keep updating between coverage pockets.
Monitors connection quality and switches to low-bandwidth mode when latency spikes or signal drops.
Status updates, messages, and location changes queue locally. Recent incident and resource data stays cached on device.
Pending changes flush when you're back online — no reconstructing the shift from a group chat.
Festivals in muddy fields, shopping-centre basements, station tunnels, and rural patrol routes — the mobile app queues updates and syncs when you're back on the network. Controllers still need a solid link; responders are built for when it wobbles.
Built into the dispatch console and the installable mobile app in the browser — not a separate product or upsell. The control room still needs a reliable link; field teams are designed for when signal wobbles.
UK operational reality
These aren't abstract risks — they're the incident rates your control room is hired to manage. CritiCall Ops is built to log, assign, and audit at that pace.
1,600
retail violence & abuse incidents per day
Shopping-centre desks need a live detainments log, officer deployment, and handover — not a shared workbook that forks at peak.
Source: BRC Crime Report 2026 (Sept 2024–Aug 2025)
5.5m
detected shoplifting incidents in a year
~£400m in theft losses and 118 physical assaults on staff per day. Every detainment needs a reference, assignee, and audit trail.
Source: BRC Crime Report 2026
10,231
passenger assaults on mainline rail (record year)
Plus 4,614 on London Underground — more than triple the level of a decade ago. Travel Safe and station teams need one shared operational picture.
40,034
anti-social behaviour incidents on the rail network
British Transport Police recorded a 24% rise year-on-year. Controllers triage, assign, and message without losing the thread between platforms.
Source: British Transport Police (2024–25)
~13
patients per 1,000 guests at major UK festivals
Glastonbury 2022 treated 2,828 people on site; ~90% returned to the event. Medical control needs triage, crew assignment, and handover in one console.
486k
active SIA licence holders in the UK
Hundreds of thousands of licensed officers on events, retail, and corporate sites — your dispatch layer should work the way they already work on shift.
Source: Security Industry Authority (2024)
Six sectors, one console — each card is a shift you can pilot on CritiCall Ops before you commit.
~13 patients per 1,000 guests at Glastonbury-scale events
Festivals, stadiums, venues — log medical and security incidents, assign crews, and message teams when the headline act kills the Wi‑Fi.
Run your next event on it — one console from gates open to handover.
5.5m shoplifting incidents · 1,600 staff abuse incidents daily (UK)
Retail control rooms — shoplifting, detainments, missing persons, and officer deployment with a reference every controller can see.
Replace the mall-floor spreadsheet before the next peak weekend.
~486,000 active SIA licence holders nationwide
Event and corporate cover — assign officers, track posts, and prove deployment without radio guesswork.
Give every licensed officer the same job queue as the desk.
Checkpoint proof when insurers and clients ask "were you there?"
Guard tours and checkpoints — dispatch jobs, log rounds, and timestamp every stop on the route.
Pilot one route — see the audit trail after a single night shift.
10,231 mainline assaults in 2024–25 · bus assaults up 19% in Greater Manchester
Rail, bus, and tram — Travel Safe Officers, station teams, and mobile patrols on one live picture between coverage pockets.
Run a Travel Safe shift on it before the next timetable change.
~90% of festival patients treated and returned on site (Glastonbury 2022)
Event medics and standby — triage, assign crews, and hand over to hospital without the scribbled note.
Medical control for your next standby — from first patient to debrief.
CAD and MDT are the core. Everything else — maps, forms, fleet, planning — loads around your operation without cluttering day one.
Your control-room screen: log incidents, assign staff and vehicles, message field teams — resource columns, live queue, and call detail in one place.
Screens update as things change — map positions, wallboards, and shared views so every controller sees the same picture.
Message field teams, log radio traffic, and follow incident threads — one timeline instead of five different apps.
Mobile data terminal for officers and medics — install from the browser, see assigned jobs, update status, read messages. Queues changes when signal drops.
When connection wobbles, updates are stored on the device and sent when you're back online — built into every deployment, not a bolt-on.
Set up upcoming operations, use templates, roster staff, and hand over shifts with a proper structured record.
Register equipment and vehicles, track who's got what, and log maintenance and defects.
Build forms, collect incident submissions, and store documents with version history.
Each customer's data kept separate, role-based permissions, full audit log, and flexible module licensing.
Dispatch console, responder MDT, and wallboard — the two apps your shift actually runs on.
Open, assign, respond, close — same flow every time. No relearning per event.
Controllers log in and select the active event, site, or patrol operation.
Log incidents, assign resources, and push updates to map and wallboard.
Officers and medics accept jobs on the MDT, hit checkpoints, and message control.
Close incidents, complete handover, and retain a full operational record.
Purpose-built for peak load and audit trails — without binning your radios on day one.
Same live picture for every controller — with a full record of who did what, when.
Managed, supported, and updated — your team runs operations, not infrastructure.
Software-first: live dispatch console, installable mobile app in the browser, and resilience when signal dies — common tasks within three clicks.
Request a pilot on a real operation — shopping centre weekend, festival, Travel Safe roster, or control-room desk. Full platform: CAD, MDT, and modules included. From £25 per event, £49 per month for permanent desks, or free for eligible charities.
Statistics on this page: BRC Crime Report 2026; ORR rail safety 2024–25; British Transport Police anti-social behaviour data 2024–25; Greater Manchester TravelSafe reported bus assaults (+19%, 2024–25); Festival Medical Services Glastonbury 2022 report; SIA licence statistics (2024).